Q. What can I do if I did not receive a “courtesy” notice?
Courtesy Notices are sent out prior to an item's due date. If you have not received a notice, please log onto your library account to verify that your email address and phone number are correct. We also ask that customers check their junk/spam folder since notices may end up there. If the information on your account is not correct, if you have accrued fines due to the failure of a notice, or if you have any other questions, staff is available to speak with you during regular business hours by calling 1-408-808-2000 or visiting any San Jose Public Library Branch.
We do ask customers to keep track of when items are due, either by logging into your library account or verifying the due date on the checkout receipt. You may phone 1-408-808-2665 to renew your items or renew online by logging into your Account.
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