Q. How can I find out if the items I've requested are available to pick up?

Answer

You will receive an email or a phone call when the item is ready to be picked up. Please make sure we have your updated contact information.

You can also check the status of your Holds/Requests by logging into your SJPL account or SJSU account online. You should see your Holds under Account Activity in your SJPL account or Requests in your SJSU account. If the Status indicates Ready for Pickup, then your item is ready to be picked up at the location indicated. Any other message under Status means that the item is not ready for pickup. 

 

  • Last Updated Dec 15, 2017
  • Views 951
  • Answered By Margaret Yamasaki

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