Quick Answers

The library should allow me to re-new my card on-line

Agree with previous comments. The library is seriously making us renew in-person in the middle of a global pandemic?

I agree with the prior two statements. I cannot believe that SJPL cannot completely online! Can I not simply add a pdf of my driver's license and a current utility bill to the application? Or via an email requesting renewal that include that pdf? I think I understand that usually my card would auto-renew ... how do I inform you that my contact info and residence are unchanged so that that can happen??

We understand that renewing in person is currently not an option. Please see the COVID-19 update, which is the first sentence of this FAQ. "While library buildings are closed due to COVID-19, cards are being automatically renewed. If your card is still showing as expired, please call 408-808-2000 for assistance." Library cards will be automatically renewed while buildings are closed. If for some reason your card wasn't renewed, contact staff at the number above and they will do it for you.Thanks.

My card expired and I called 408-808-2000 for assistance, but the recording indicated the library is closed. How do I renew my card?

How can my library card be expired. My card does not have a expiration date on it. Isn't the library closed due the COVlD? Why can't we renew online?

they should let us renew it online.

I should be able to renew my card online.