Q. Is my library card expired?

I'm trying to use an electronic resource but it says my library card is expired! 


Answer

Library cards do expire every few years so that we can make sure we have your most current information.  Some of our eResources won't let you log in with an expired card, so you may need to know what to do if you get an expired card message. 

In order to update your card for the full period you'll need to take the card and a picture ID with your current address on it to your favorite branch library.  If your ID doesn't have your current address, it's ok to bring a piece of mail that shows the address, too.

Most of our eResources will tell you that an expired card is the problem when you are not able to log in, but others are more general.  Hoopla will tell you give you this message: " Yikes! Something is wrong with your library card.  Please double check your info in settings and if you still have issues contact your local library..." 

If you are unable to log in to one of our eResources and you're not sure if the problem is an expired card, just send us an email using the form at www.sjpl.org/emediasupport and we'll take a look.

  • Last Updated Jan 10, 2019
  • Views 365
  • Answered By Stacy Tomaszewski

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