Q. My library card doesn't work at OverDrive anymore when I log in with my OverDrive account

When I try to log in to OverDrive using my OverDrive account, I get this message:

Card Error - The library card you previously added can't be used to complete this action. Please add your card again, or add a different card. If you receive an error message, please contact your library for help.

My card is in good standing. What's wrong?


Answer

Users who log in using an OverDrive account (email and password, not library card and PIN) may get the following error at the time of log in:

Card Error - The library card you previously added can't be used to complete this action. Please add your card again, or add a different card. If you receive an error message, please contact your library for help.

OverDrive is transitioning away from OverDrive accounts, and some have stopped functioning correctly.  The solution is to log in with your library card number and PIN.  Your account will be exactly the same.

  • Last Updated May 29, 2019
  • Views 31
  • Answered By Stacy Tomaszewski

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