Q. How am I notified when an item auto-renews?

Answer

Customers that have an email address in their account, and have selected email as their Notice Preference, will receive a notice 3 days prior to the due date of their item. This notice will indicate which items were renewed and which items could not be renewed. These notices are only sent out via email and will be titled “Courtesy Notice”.

If you do not have an email listed in your account your items will still be automatically renewed. You can check the status and due dates of your items by logging into your account via our website, calling 408-808-BOOK or your local library.

Please talk to a staff member if you have questions about adding or editing the email address in your account.

Topics

  • Last Updated Jul 25, 2019
  • Views 3
  • Answered By Jennifer Luayon

FAQ Actions

Was this helpful? 0   0